Returns & Exchanges
We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip as well as the receipt and email them to firstname.lastname@example.org explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you via email no later than 72 hours with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced. For us to maintain the quality of our products, we will not accept any returns of products for any reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause. Note: If we approve a refund for any reason after products have been shipped, that refund will be given only in the form of an ONLINE STORE CREDIT ONLY! Please Note: that any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your packing slip is your proof of purchase and it must be presented for ALL discrepancies. This includes missing and damaged items. You will need to upload a picture of the items received, the packing slip, and the receipt itself please email these items along with the issue you are seeking to get resolved to email@example.com. If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for. Shipping fees are non-refundable.
These fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and a 10% restocking fee. Note: We do extensive tests to secure items that do not break during the shipping process. Disclaimer: Please perform a skin test before applying any of our products to make sure you’re not allergic. Addicted2Cosmetics(K.H) is not responsible for any allergic reactions. Use at your own risk. Ingredients are listed under each item. Addicted2Cosmetics(K.H) has original exclusive formulations. Cruelty-Free! No animal testing was performed!
If there are any issues with your order after receiving it, you will have 24-48 hours to advise us via EMAIL. No Exceptions. This is going to keep shipping costs and loss to a minimum and those low costs will benefit you! Social media such as Instagram & Facebook is not a form of email and will never be accepted.
Email: Please allow 48 Business hours for a response